Customs & Import Restrictions
Due to import restrictions in some countries, some products are not available to be delivered to some destinations. You can find a full list of restricted products to Japan, EU, USA, and Brazil here.
Customs and import regulations vary widely between countries. Some products we sell are prohibited for importation into certain countries.
Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country.
Where we are aware of any particular import restrictions, we will endeavour to make note of this on the product page.
What you need to know
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.
HealthPost Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.
Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control.
If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us.
We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
Helpful tips for our customers from around the world:
- We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find below links to common international destinations we deliver to.
- We recommend you add your phone number to the Delivery Instruction filed at the checkout. Postal agencies and customs authorities would often contact recipients by text or call, should issues arise with the delivery or customs clearance.
- To reduce effort paying your incoming goods tax, some postal authorities allow recipients in their countries to set up an account with the, that allows an easier customs clearance process.
Useful Links to customs websites around the world:
- China customs
- China EMS
- Hong Kong
- South Korea
- United Kingdom
- United Arab Emirates
- United States of America
Not been able to complete an order on our website?
This could be because you have selected a product that is restricted from being sent to your country of destination. You can view a full list of restricted products here. You can easily use your browser's CTRL+F function and type your product's name or the ingredients of your product to see if it's possibly restricted.
Restrictions on honey
We are aware of some restrictions in place on ordering honey of greater than 2kg to EU countries. We suggest you check with your countries Customs Office or other government body before placing any honey orders over 2kg to EU countries.
Restrictions on milk products
Due to customs regulations, we are unable to ship milk products anywhere outside of New Zealand.
Restrictions on bee products
We are restricted from sending any bee products to Western Australia.
Additional Product Restrictions to Japan, USA, EU, and Brazil
View our full list of current restrictions to Japan, USA, EU and Brazil.
For an updated list of EU members, simply follow this link to the official European Union website.
Targeted delivery time
Targeted delivery time excludes customs processing time, as this is outside of HealthPost and our global freight partner's control.
Have more questions? Our friendly customer care team are here to help. Get in touch.