My Rewards Balance
Where can I see my Rewards balance and history?
You can see your Rewards balance at the top right-hand corner of our website – please note you must be signed in first. We’ll also let you know your balance and next Rewards expiry in any emails we send you.
All the details of your Rewards activity can be found in the 'Rewards' tab located under 'My Account'. Here you will also be able to see a full history of all your Rewards earned and redeemed, as well as any Rewards that have expired.
I’ve made an order and can’t see my Rewards? How long does it take for my Rewards to be added to my balance?
Standard Rewards are earned as soon as you make an order and will be added to your Rewards balance and history immediately. Any special promotional Rewards will be added within 24 hours of your order. If you think you’re missing Rewards, please wait 24 hours before contacting us to check.
Why can’t I see my Rewards history before October 2018?
We launched a new website in October 2018. Your old ‘Reward Points’ were transferred into ‘HealthPost dollars’ when we launched our new site. You can only see your Rewards activity in 'My Account' from this point.
Have another question? Get in touch.