What you need to know – service, delays and support during COVID-19
Updated 1 April 2020
Are you open for business?
Sorry, we’re currently unable to accept any new orders
We’re currently unable to accept any new orders while we work through what NZ’s Covid-19 alert level 4 means for us, our team and our community. We’ve chosen to remain closed until we can be sure of operating in the safest possible way.
I ordered before the lockdown. What is the status of my order?
We did our very best to dispatch as many orders as possible before the government restrictions took effect on 26 March. If we have been able to dispatch your order, you will have been emailed a dispatch notification.
If we were unable to dispatch any part of your order, we’re sorry. We will process a refund to the payment method used on the order as soon as possible.
Where is my dispatched parcel?
You can track your order online with NZ Post using the tracking number we have sent you on your order’s dispatch notification email. Or, log in and view ‘My Orders’ (it’s in the menu under your name) then ‘Track Order’.
Why can't I add products to my cart? Where is the Add-to-Cart button?
We have removed this function as at this time, we’re unable to accept any new orders. You can still wishlist items you would like to save.
When will you be taking orders again?
We’ll let you know when you can place an order again. If you are already subscribed to our newsletter, we’ll send you an email to let you know. You can simply go to our homepage and use the field provided to join our mailing list.
We know our products help people stay well and for many of us these are an important part of a healthy daily routine. We’ve chosen to stay closed until we can be clear on how our efforts best serve the whole. As well as following government regulations closely, we’ll take as long as needed to ensure that we’ve worked through all safety aspects thoroughly.
I would like help with product suggestions
While we’re currently not able to accept any new orders, our team is working from home and are here to help by email email@example.com, or LiveChat. Just allow us a little extra time to respond.
Monday to Thursday 8.00am-9.00pm
Or check out these blogs:
- Answering your questions about COVID-19
- Stay well Keep Healthy from A to Z
- Tips for Good Immune Health
Have another question? Get in touch.