What you need to know – service and delivery during COVID-19
Updated 24th June 2020
We’re now delivering to NZ, Australia and other selected international destinations.
New Zealand is now at COVID-19 Alert Level 1. This means our team is now fully back to ‘business-as-usual’, although we’ll be continuing to maintain strict hygiene protocols, including thorough sanitisation of all areas and equipment during and after every shift.
How long will my order take to arrive?
We're back to speedy delivery times. Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service and are expected to be with you within 1-2 working days
For Australian customers, please allow some extra time for your parcel to arrive due to delivery delays in the Australia Post network.
For international customers, please allow some extra time for your parcel to arrive due to delivery delays from our worldwide delivery partners.
I live outside New Zealand; can I order off your site?
We are now able to accept orders to Australia and selected international destinations.
For other International customers, we are now able to accept orders from selected international destinations, including:
COVID-19 shipping surcharges apply from our delivery partner NZ Post. Find out more here. Any delivery surcharges will be included in your delivery charges at checkout.
I live in Auckland, can I visit your retail store?
We’ve made the difficult decision to close our physical store in New Lynn, Auckland. If you have previously only ever shopped in our Auckland store, don’t worry, we’ve already set you up an online account, even if you haven’t shopped online with us before. Find out more here.
Why are some products unavailable? When will my products be back in stock?
We’re doing our best to keep our full range well-stocked, however some products may be out of stock at our supplier. A few reasons for this include the increased demand for natural immune support and online shopping in general and disruptions to supply chains for imported products and/or ingredients.
Feel free to click on ‘notify me’ and we’ll let you know when they are available. Or try creating a wishlist (look for the heart on the product page) to build a list of your favourites to shop later.
Where is my dispatched parcel?
You can track your order online with NZ Post using the tracking number we have sent you on your order’s dispatch notification email. Or, log in and view ‘My Orders’ (it’s in the menu under your name) then ‘Track Order’.
Can I return a product at this time?
Yes, we are now able to accept returns. Check out our Returns FAQs for information on how to arrange your unwanted product's return. If there's a problem with a product you bought from us, as always, please get in touch and we'll sort it for you.
I’d like help with another question
Try searching in the search bar above, or reach out to our team on 0800 148 148, email firstname.lastname@example.org, or LiveChat with us.
· Monday to Thursday 8.00am - 9.00pm (New Zealand time)
· Friday 8.00am - 5.00pm (New Zealand time)
You might also like to check out these blogs:
- Answering your questions about COVID-19
- Stay well Keep Healthy from A to Z
- Tips for Good Immune Health
Have another question? Get in touch.