What you need to know – service and delivery during COVID-19
Updated 17 September 2021
We’re currently delivering to all destinations. You’ll shop safely with us from our spot in Golden Bay, right to your place.
As an essential business, our warehouse team based in Collingwood, Golden Bay are following publlic health measures from New Zealand Ministry of Health (MOH) to operate safely during Alert Level 2.
To learn more about the COVID-19 alert levels and what you can do to stay safe please visit the New Zealand Government COVID-19 website.
Here's how to shop safe with us:
1. Purchase your wellness essentials online
2. Your order will be packed safely by our team in Golden Bay
3. Your order will be delivered contactless by NZ Post
How long will my order take to arrive?
For New Zealand customers, we aim to dispatch orders placed before 1pm Mon-Fri on the same day. Orders placed after 1pm are expected to be dispatched the following working day. As soon as your order has been packed and dispatched we will email you with your parcel’s tracking number to track with NZ Post. We’ll keep you updated about the status of your parcel so you know when it’s with NZ Post and when it’s out for delivery. Thanks for your patience while our team process and pack orders in a safe way.
NZ Post has made some changes including contactless delivery and physical distancing in response to the Government’s Alert Level announcements. Their priority is to continue delivering for NZ while keeping their team and our community safe, please allow NZ Post an extra day to complete your order's delivery. For the latest from NZ Post you can read their media releases here.
For Australian customers, please allow some extra time for your parcel to arrive due to delivery delays in the Australia Post network.
For international customers, we're currently delivering to international destinations where NZ Post tracked services are available. Please expect varying delays in some international destinations as a result of COVID-19 impact on global frieght. Find out more about our international delivery options.
Can I order my usual products?
We’re following NZ Government guidelines to provide access to wellness essentials during this time. We apologise if some products are out of stock due to high demand or temporary supply delays. To be notified as soon as these products are available, please enter your email address in the 'notify me' box on the product page.
What steps are you taking to keep staff and customers safe?
As NZ’s largest online natural health retailer, we have the systems, facilities and capabilities to safely provide contactless service to support Kiwi’s wellness. At our modern, spacious, 1800m2 purpose-built e-commerce distribution centre in remote Golden Bay we are following New Zealand Ministry of Health (MOH) guidance:
- Our warehouse team based in Collingwood are operating safely with strict health measures in place
- Strict hygiene and contact tracing protocols are in place
- PPE is available to use during shifts
- Thorough sanitisation of all areas and equipment in use
Your parcel will be sent contact-free by our trusted delivery partner, NZ Post. They will leave the parcel on your doorstep allowing physical distancing.
Where is my dispatched parcel?
You can track your order online with NZ Post using the tracking number we have sent you on your order’s dispatch notification email. Or, log in and view ‘My Orders’ (it’s in the menu under your name) then ‘Track Order’.
You might also like to check out these blogs:
- Answering your questions about COVID-19
- Stay well keep healthy from A to Z
- Tips for good immune Health
Have another question?
We’re based in Golden Bay and operating during Alert Level 2. We’re available:
· Monday to Thursday 8.00am - 9.00pm (New Zealand time)
· Friday 8.00am - 5.00pm (New Zealand time)
Our team are available to help. Please feel free to get in touch.