I Haven't Received My Order Yet (Worldwide)
Important note to our customers in Hong Kong, China, and the rest of Asia:
We are currently experiencing delays in deliveries to Hong Kong, China, and several other destinations in Asia, due to Covid-19 outbreak causing some flights to be suspended.
Please be assured your parcels are travelling safely to you, we appreciate your patience and understanding, they will arrive soon.
I haven't received my order, can you help me locate it?
We're sorry your order has not arrived within the delivery time frame. Please contact us with your order number and we'll investigate this for you.
How can I track my order?
You can track your order using the tracking number from your dispatch notification with the New Zealand Post Tracking Tool as long as you have selected a tracked service.
I don't know what my tracking number is?
That's OK, simply contact us and we will be able to find this for you.
Have another question? Get in touch.