I Haven't Received My Order Yet (Worldwide)
I haven't received my order, can you help me locate it?
We're sorry your order has not arrived within the delivery time frame. Please contact us with your order number and we'll investigate this for you.
How can I track my order?
You can track your order using the tracking number from your dispatch notification with the New Zealand Post Tracking Tool as long as you have selected a tracked service.
I don't know what my tracking number is?
That's OK, simply contact us and we will be able to find this for you.
Have another question? Get in touch.