My Order

7 articles

How Can I Cancel My Order?

We are more than happy to help you to cancel your order. Please ensure that you contact us as soon as possible after placing your order so that we can arrange this for you. We process our orders very…

Updated 5 months ago by Tasma, HealthPost Team Member

Changing the Address on my Order

How can I update my delivery address? You can change the address for your order at the checkout, all you need to do is select 'New Address' from the drop down and type your desired address. I placed…

Updated 5 months ago by Tasma, HealthPost Team Member

Can I add to My Order?

We are unable to add to orders once they've been placed. You can of course use any Rewards you've earned to help offset the postage fee on a new order should you wish to place one. Have another quest…

Updated 4 months ago by Tasma, HealthPost Team Member

Can I Remove a Product from My Order?

If you want to remove a product from an order that you have just placed, please contact us as soon as possible. You will need to let us know the order number and the product that you wish to remove.…

Updated 5 months ago by Tasma, HealthPost Team Member

I Want to Send My Order as a Gift

I want to send my order as a gift. Can I do that? Absolutely! Simply add products to your cart then checkout as usual ensuring that the Gift Recipient’s details are entered as the delivery address. T…

Updated 2 months ago by Tasma, HealthPost Team Member

How Do I Track My Order?

How do I track my order? You can track your order using the tracking number from your dispatch notification email on the New Zealand Post Tracking Tool. Your dispatch email will also contain a link d…

Updated 4 months ago by Tasma, HealthPost Team Member

How Can I Re-order?

You can simply and easily re-order any of your previous orders by doing the following steps: Sign into your account. Go to 'My Orders'. Find the order that you wish to reorder and click 'View'. Shoul…

Updated 4 months ago by Tasma, HealthPost Team Member