Website Support

28 articles

I can't login to my account - How do I reset my password?

Handy tips. Always manually type your password, avoid allowing your internet browser to auto-populate a saved password.. Delete any black dots in the password field – these would be your old password…

Updated 1 month ago by Meytal - HealthPost Team Member

How to sign in at the checkout

You can easily sign in at the checkout on our website. Follow these steps once you're ready to checkout: Enter your email address into the email field at checkout and click ' CONTINUE '. You will the…

Updated 2 years ago by Emily, HealthPost Team Member

How to add, change items and quantities in the Shopping Cart

Find the products you would like to order. Select the size if this is applicable. Press the ' ADD TO CART ' button. If you would like to continue shopping, you can click the ' continue shopping ' but…

Updated 3 years ago by Tasma, HealthPost Team Member

I received a 'We’ve Saved Your HealthPost Cart' email. What does this mean?

We understand that life gets busy sometimes! You may have been planning on placing your HealthPost order, placed your products into the shopping cart, yet had to leave before completing your order. W…

Updated 3 years ago by Tasma, HealthPost Team Member

How do I place an order?

How do I use the checkout? Simply add your desired products to your shopping cart and hit the checkout button. This will take you to our secure checkout where you can check that all of your details a…

Updated 2 years ago by Tasma, HealthPost Team Member

Calculating Your Delivery Fee

How can I calculate my delivery fee? You can easily estimate your cost of delivery on our website. Start by adding the products that you wish to order to your shopping cart. From here, click on the s…

Updated 2 years ago by Tasma, HealthPost Team Member

Delivery messages at the shopping cart and checkout

Can't see a shipping option at checkout? It might be because of the following reasons: You may have added a promo code to receive an offer as part of your overseas order - unfortunately, this may be…

Updated 1 month ago by Tasma, HealthPost Team Member

How Can I Compare Products?

Our great product compare feature allows you to add products to your Compare List, and compare the size, price, description, customer rating, and more useful information. Please note that you must be…

Updated 3 years ago by Meytal - HealthPost Team Member

Browser Notifications

Browser notifications are messages sent from a browser which will be displayed on your screen. Notifications are sent to users who give us consent to receive the messages from us. We can only send no…

Updated 3 years ago by Meytal - HealthPost Team Member

How do I find out the Ingredients in a Product?

Product ingredients can be found on the relevant product page. Simply select the 'Ingredients' tab to see the active ingredients. We endeavour to include as much information as we can, at the very le…

Updated 3 years ago by Meytal - HealthPost Team Member

How to filter products

How do product filters work? Filters allow you to refine your product search based on what’s important to you – such as brand, product type, or Shop Your way Preferences (for example, Organic, Gluten…

Updated 11 months ago by Emily, HealthPost Team Member

Why are items missing from my cart?

If you previously added products to your cart but did not purchase these items, we'll save these in your cart for next time and send you an email for when you may be ready to make your purchase. Howe…

Updated 2 years ago by Emily, HealthPost Team Member

Supported Browsers

While we make every effort to enable our websites to work with the widest range of browsers, operating systems and devices possible, they are designed to work best with the following browsers and ope…

Updated 2 years ago by Emily, HealthPost Team Member

Why Have I Been Logged Out of My Account?

You can only be signed into one browser (eg Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari) or device (eg one laptop or desktop computer, or phone) at a time. This is for s…

Updated 3 years ago by Tasma, HealthPost Team Member

How to Shop Your Way

You’re one of a kind. We all have preferences, and now you can shop by yours. Whether you have dietary needs, are making a lifestyle change, or you want to browse by your values, we have over 40 opti…

Updated 2 years ago by Sonja Walsh - HealthPost Team Member

How do I use the Ingredient Glossary

Want to know if a product is the right one for you? It all depends on the ingredients in it of course! Our Ingredient Glossary has wealth of information on the most frequently used ingredients in nat…

Updated 2 years ago by Meytal - HealthPost Team Member

How to set up an International Delivery Address at the Checkout

Setting up an international address for an order is easy, and you can help speed up your order's delivery with a few simple steps at the checkout. Start by selecting your country of destination in th…

Updated 1 month ago by Meytal - HealthPost Team Member

Manage my advertising preferences

What is browser tracking? We track your browsing activity on our website, in order to provide you individualised advertising as you browse other sites across the internet, that display advertisements…

Updated 4 months ago by Meytal - HealthPost Team Member

Tips when resetting your password

Read through our handy troubleshooting tips. I didn’t receive a password reset email?. It may take a few minutes to receive this. Please check your junk or spam folder. Make sure that you’ve entered…

Updated 8 months ago by Meytal - HealthPost Team Member

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