I can't login to my account - How do I reset my password?
Don’t worry, simply follow our helpful steps and you’ll be shopping very soon.
- Desktop/Laptop users – please hover over the Sign in / Join link (see example 1 below) and click on Forgot Password,
example 1 (desktop/laptop):
- Mobile Phone users – please click on the person icon (see example 2 below) and click on Forgot Password,
example 2 (mobile):
Now simply type your email address and click the Reset Password button (see example below).
Once you have clicked the reset password button, you should see a success message, instructing you to find our password reset email in your inbox.
Make sure you select the latest email that been sent to you, as any new email sent, makes previous emails invalid.
Now please check your inbox and click the RESET YOUR PASSWORD NOW link.
NOTE: You will need to click the link, to be automatically taken back to HealthPost website. Do not navigate back yourself.
You will be redirected back to HealthPost website, with the reset code already copied and pasted for you in the correct field. Simply type your new password twice and click the Submit button.
NOTE: please make sure that your password is at least 7 characters long and includes at least one number.
Once you have been successful you will see a message telling you that your password has been changed. Hurray - time to shop!
Simply select the website you wish to shop on, and enter your password one last time!
You are now ready to shop!! Thank you for choosing us.
This process is designed to ensure your account details remain private and secure. You will only be required to do this once.
Handy troubleshooting tips
Didn’t receive the password reset code email?
It may take a few minutes to receive it. Please check your junk or spam folder. Make sure that you’ve entered your email address correctly without any typos.
I've saved a new password successfully but I still can't sign-in?
This may be a result of your browser entering your old password, that is saved in its memory, instead of your newly created password. To make sure your old password isn’t being automatically entered:
- Make sure you’re typing in full your new password as you reach the final step of signing-in, rather than click enter, or select a pre-saved password that appears in a pop-up window
- Delete black dots that appear in the password field, and type from fresh your new password
- You can delete your old password from the saved passwords section of your browser's settings.
Forgot to click the link on the password reset email?
Not a problem, simply request a new reset password email to be sent to you. In your inbox, find the latest email, and click its link.
Link doesn’t work?
Links are valid for 24 hours only. If more than 24 hours have elapsed, you'll need to request a new password reset email.
More than one password reset email been requested?
If you’ve requested more than one password reset email, you may be using an expired link. Any new request will make previous links invalid. Please make sure you use the link from the most recent email we have sent you.
Having trouble choosing a new password?
Remember that our website requires a strong password. Please choose a password that is at least 7 characters long with at least one number.
To start the password reset process again, simply choose 'Forgot Password?' on any sign in page. This will ask for your email, to send a new password reset code.
Have another question? Get in touch.