Can’t access your account? Follow these simple steps to access your account. Handy tips. Always manually type your password, avoid allowing your internet browser to auto populate a saved password.. Delete any black dots in the password field – these would be your old password saved to your browser memory . Click the link in the reset password email that will be sent to you . If more than one reset password email has been sent to you - please use the latest one . Follow these steps to reset your password and access your account. STEP 1. Hover over the person icon on your mobile device, or the Sign in / Join link if you are using desktop at the top right corner of the website, and click on Forgot Password? STEP 2. Type the email address you have registered your account with and click the Reset Password button (see example below). You will now see a success message, instructing you to find your password reset email in your inbox. STEP 3. Please find your password reset email in your inbox and click the RESET YOUR PASSWORD NOW link. Make sure you check your spam inbox if you can’t see the email in your main inbox. Clicking the link will take you back to the HealthPost website to complete your password reset process. There is no need to navigate manually back to the website, or copy and paste the code. STEP 4. Simply type your new password twice and click the Submit button. NOTE: Your password needs to be at least 7 characters long and includes at least one number. Once you have been successful you will see a message telling you that your password has been saved. Hurray - time to shop! STEP 5. Hover over the person icon on the top right corner of our website on your mobile device, or the Sign in / Join link if you are using desktop , and enter your email address and your new password to sign-in. To make sure your internet browser isn’t auto populating your old password that is stored in its memory you should: Type it manually . Delete any black dots appearing in the password field . Avoid clicking the password suggestion your browser shows you . Delete your saved password from your browser’s settings . You are now ready to shop!! Thank you for choosing us. This process is designed to make sure your account details remain private and secure. You will only be required to do this once. Handy troubleshooting tips . I've saved a new password successfully but I still can't sign-in? This may be a result of your browser entering your old password, that is saved in its memory, instead of your newly created password. To make sure your old password isn’t being automatically entered: Make sure you’re manually typing in full your new password as you reach the final step of signing-in, rather than clicking enter, or select a pre-saved password that appears in a pop-up window . Delete black dots that appear in the password field, and manually typeyour new password . You can delete your old password from the saved passwords section of your browser's settings. . Didn’t receive the password reset code email? It may take a few minutes to receive it.. Please check your junk or spam folder.. Make sure that you’ve entered your email address correctly without any typos.. Forgot to click the link on the password reset email? Not a problem, simply request a new reset password email to be sent to you. In your inbox, find the latest email, and click its link. Link doesn’t work? Links are valid for 24 hours only. If more than 24 hours have passed, you'll need to request a new password reset email. More than one password reset email been requested? If you’ve requested more than one password reset email, you may be using an expired link. Any new request will make previous links invalid. Please make sure you use the link from the most recent email we have sent you. Having trouble choosing a new password? Remember that our website requires a strong password. Please choose a password that is at least 7 characters long with at least one number. To start the password reset process again , simply choose 'Forgot Password? ' on any sign in page. This will ask for your email, to send a new password reset code. Have another question? Get in touch. Discover 5000+ natural health and wellness products at our online store.